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Contact
Purchasing
phone 404-752-8459
email p2p@msm.edu
Accounts Payable
email apinvoicing@msm.edu
Frequently Asked Questions
- As a shopper, will I be able to withdraw an item from the cart I created?
Yes, for item you wish to delete from the cart, click on the box to the right of the item, then select “Remove Selected Item” from the drop-down action box.
The item will be completely removed from the cart. Once the requisition has been created, only the requester can remove items.
- Can a quote from a vendor, be attached to a requisition?
Yes, if you have a quote from a vendor for a non-catalog item, please attach it and all supporting documentation to the requisition. After creating your cart and processing to check-out, you see "Internal and External Notes and Attachments."
in the work flow chart. Internal notes and attachments are internal to MSM approvers Only.
External Notes and Attachments will be sent with the PO to the vendor.
- Can I add a comment to my requisition?
You can add both internal and external comments. For the internal notes/messages click on “Internal Notes and Attachment” section.
For notes to the vendor click on “Notes to all Suppliers” in the “External Notes and Attachments” section.
While in the review version of the requisition you can also click on the comments tab and add a comment there.
- Can I compare items (cost, size, quantity, etc.) using MedMart?
Yes, for hosted catalogs only MedMart offer a powerful product comparison feature that allows users to select products from the “Search Results” page and compare them side by side on the same page.
- Can I split a purchase between two funds?
Yes, purchases can be split, using more than one fund. There is an option located in the upper right corner in the Accounting Codes section when entering the fund and account information to “Add Split.”
You must have BANNER access to the funds used -
Does the product and service search function pull up all product information from
all suppliers on MedMart,or are their limitations?
Currently, the search feature only applies to MedMart hosted catalogs. For the punch-out catalogs you will need to use the search engine from within the supplier’s website. Non-catalog vendors are not included in the search function.
- How Do I Access MedMart ?
- How Do I check the status of a previously placed order?
Go to the “Purchase Orders” in the “Action Items” box on the left of the home page or go to the “History” tab on the main menu bar at the top of the page and click “PR History”.
You can then enter search criteria such as requisition name, requisition number, supplier name, catalog number, etc.
then click on search. - How will I know when my Purchase Order has been created and sent to the vendor?
The Shopper/Requester can turn on an email notification to alert them when the Purchase Order has been created.
The notification will include the PO number.
- What are Hosted Catalogs?
An electronic catalog whereby Supplier Data is hosted within the MedMart application. Their content is managed by MedMart in conjunction with the vendors. MedMart standardizes product information in the hosted catalogs to allow easy searching, price comparison and ordering across vendors.
- What are Punch-Out Catalogs?
Punch-Out catalogs are linked catalogs that are maintained by the supplier and have MSM specific pricing.
Examples include: Dell and CGW. You link to the punch-out site by clicking the vendor’s icon from MedMart.
This link provides a shopping environment set up by a particular supplier. Once you are done shopping with the vendor, your information will be pulled back into MedMart to complete the order.
- What do I do if my order is rejected?
If your order has been rejected, it has stopped completely and will not process. The requester will receive an email notification, if profile is set to receive rejection notices. The user must re-enter the order.
- What should I do if I receive a lower price quote from a supplier other than the one
I see in MedMart Catalog?
If the quote you receive outside of the MedMart catalog is lower, enter your order as a non-catalog order in MedMart.
Indicate the price you were quoted for in the order description field along with any quote reference number.
Electronically attach the quote in MedMart to your requisition.
- Will we still need to print Purchase Orders?
Purchase Orders do not need to be printed and filed or stored. They will be held in MedMart and BANNER indefinitely and can be accessed or viewed with the complete order history.
- Can I split a purchase between two funds?
Yes, purchases can be split, using more than one fund. There is an option located in the upper right corner in the Accounting Codes section when entering the fund and account information to “Add Split.”
You must have BANNER access to the funds used - How do I delete an attachment?
If the cart is still in draft mode the Shopper or Requestor will have a remove hyperlink next to the attachment.
If the cart has already been sent through workflow (but not yet fully approved), the Approvers can return the cart to the Requestor or Shopper and the ability to remove is restored. Note that if a P.O. has already been created, the ability to remove is not available.
-
What category code should I pick?
On the MedMart homepage, you’ll find a link to a searchable spreadsheet that should assist you in finding category codes more easily.
-
I Have shopping carts that were given to me (or assigned … still learning).. What
do I do with them? I now have two of them and don’t know how to get rid of them? The available actions
are: add comment, copy to new cart, add notes to history.
It sounds like what you have are notifications. If when you first click on approvals it looks like below.
just check the box I circled, and Remove all notifications and click Go. They’ll all disappear.
- How can I check in Market Place to see that a payment has been made?
Navigate in Market Place to Document Search, Open the Purchase Order in question and click on Invoices.
There you will see the Invoice Status. If it’s been paid, click on the Voucher Number.
There you will see a method of payment, check number and date paid.
- Need a vendor added to MedMart.
If the vendor is not already in Banner, have the vendor email an application to purchasing@msm.edu.
Make sure to include a vendor W-9.
- My vendor is in Banner but I need an additional remittance address added.Send an email to purchasing@msm.edu requesting an additional remittance address to be added.
- I received an email with a subject “your requisition has been returned.”
Login to Market Place. Click on the link in the email. This will take you to your draft cart.
Click on the history tab. You’ll see the error there.
- I keep getting receipt reminders for items I’ve already entered a receipt for.
In Market Place, click on Document Search. Enter the Purchase Order Number. Click on the P.O. Number.
Check the Receiving Status. If it’s anything other than Fully Received, there’s probably a problem with your receipt.
If the status is over received, you can enter an additional receipt with a negative sign (-) in front of the number of goods over received. This can be a tricky process. The first time, you should request assistance from the Help Desk.
- My requisition number is related to a completely different purchase than it was originally
created for.
When a cart is returned, when it is resubmitted, the requisition number is retained. The user most likely reused the cart for a different transaction.
- I don’t have the submit requisition button and Market Place won’t let me enter my
speed chart information.
Check your role in MedMart by clicking on your profile. If your role is Shopper, then you will be required to assign your cart to a requestor for further processing.
- What are recommended browsers for Market Place?Personal preference
- How do I cancel a Purchase Order?
Purchase orders can only be canceled by purchasing. If you need a purchase order cancelled send an email to purchasing@msm.edu; or call 404-752-8459.
- How do I change an amount on a purchase order or get more dollars on a standing order?Don’t.
- As a shopper, will I be able to withdraw an item from the cart I created?
Yes, for item you wish to delete from the cart, click on the box to the right of the item, then select “Remove Selected Item” from the drop-down action box. The item will be completely removed from the cart. Once the requisition has been created, only the requester can remove items.
- What happens if I did not receive a packing slip with my order?
Complete the “Confirmation of receipt” form. This form will act as a packing slip for goods receipt and/or reconciliation.
Submit it in place of a packing slip.